Cancellation Policy

Ready-to-display one-page cancellation policy covering no-shows, late arrivals, deposits and patch tests.

BeautyKiln Document Hub - Cancellation Policy - Free to use, no attribution required

Cancellation Policy

Display this policy in your workspace, on your booking page, and in your booking confirmation messages. Edit the details in square brackets to match your own terms.

[Your Name / Business Name] - Cancellation Policy

Cancellations

If you need to cancel or reschedule your appointment, please give at least [24 hours / 48 hours] notice.

Cancellations made with less than [24 / 48] hours' notice will be charged at [50% / 100%] of the treatment price. If you paid a deposit, your deposit will not be refunded.

No-shows

If you do not attend your appointment without contacting me, you will be charged the full treatment price. If you paid a deposit, your deposit will not be refunded.

After [2 / 3] no-shows, I reserve the right to require full prepayment for future bookings.

Late arrivals

If you arrive late, I will do my best to carry out your treatment in the remaining time. If there is not enough time to complete the treatment safely, I may need to offer a reduced service or reschedule. Late arrivals of more than [15] minutes may be treated as a no-show.

Deposits

A deposit of [£______ / 50% of the treatment price] is required to secure your booking. Deposits are non-refundable if you cancel with less than [24 / 48] hours' notice or do not attend.

Deposits will be deducted from your final bill on the day of your appointment.

Patch tests

Some treatments require a patch test at least [48 hours] before your appointment. If you have not had a patch test, I cannot carry out your treatment and your appointment will need to be rescheduled. If this means cancelling a booked slot with less than [24 / 48] hours' notice, the cancellation charge will still apply.

It is your responsibility to arrange your patch test in good time.

Refunds

If you are unhappy with a treatment, please contact me within [48 hours / 7 days] so I can look into it. I will always try to put things right.

Refunds are considered on a case-by-case basis. I do not offer refunds for change of mind after a treatment has been completed.

Illness

If you are unwell (especially with anything contagious), please let me know as soon as possible. I will waive the cancellation charge for genuine illness. I may ask you to reschedule if you attend with symptoms that could put me or other clients at risk.

My cancellations

If I need to cancel your appointment, I will give you as much notice as possible and offer you the earliest available alternative. Any deposit paid will be refunded in full or transferred to your new booking.

Thank you for understanding. These policies help me manage my time and give every client the best possible service.

[Your name] [Your phone number / email] [Your website / booking link]

How to use this template

This is a one-page, client-facing cancellation policy. It is designed to be printed and displayed, added to your booking page, or sent in your booking confirmation messages.

Before you use it:

• Fill in every detail in square brackets. Delete the options that do not apply to you (e.g. pick either 24 hours or 48 hours, not both).
• Make sure your cancellation terms are clear to clients before they book. Under consumer law, you cannot enforce terms the client did not know about.
• If you take deposits, include your cancellation policy in your deposit terms so clients agree to it when they pay.
• Keep your policy reasonable. Courts are unlikely to support terms that penalise clients unfairly - for example, charging the full price for a cancellation made 23 hours before a 10-minute appointment.
• Review your policy every 6-12 months. If you are getting a lot of late cancellations, you may need to tighten it. If you are getting complaints, you may need to soften it.
• Display it prominently - behind your chair, on your reception desk, on your website, and in your booking confirmation texts or emails. The more visible it is, the fewer disputes you will have.