What Should I Do If…
Quick guidance for common crises and difficult situations beauty professionals face.
A client had an allergic reaction
Stop the treatment immediately, administer first aid, and document everything. Contact your insurer as soon as possible — do not admit liability. If the reaction is severe, call 999.
I've been told I'm not really self-employed
If HMRC or your salon is questioning your employment status, it's important to understand the legal tests. Your actual working practices matter more than your contract. You may have rights to holiday pay, sick pay, and pension contributions.
HMRC sent me a letter
Don't panic — but don't ignore it. HMRC letters can be about Self Assessment registration, tax owed, a compliance check, or a penalty. Read it carefully, note any deadlines, and respond promptly. If it's about tax you disagree with, you have the right to appeal.
A client won't pay
Start with a polite reminder, then send a formal demand letter setting a deadline. You can charge statutory interest (BoE base rate + 8%) plus fixed compensation under the Late Payment Act. If they still don't pay, consider small claims court for debts under £10,000.
I want to leave my salon
Check your contract or rental agreement for notice period requirements. If you're employed, you must give at least statutory notice (1 week per year of service). If you're self-employed on a chair rental, check your agreement for break clauses and notice terms.
A client is threatening to sue
Contact your insurance provider immediately — this is what treatment risk and professional indemnity insurance is for. Don't admit liability, don't discuss the case on social media, and keep all communications in writing. Your insurer will guide you through the process.
I'm pregnant and work with chemicals
If you're employed, your employer has a legal duty to carry out a specific risk assessment. They must adjust your duties, offer alternative work, or suspend you on full pay if chemicals pose a risk. If you're self-employed, consult your GP about specific product safety and consider alternatives.
My chair rent has gone up unfairly
Check your rental agreement for rent review clauses. If there's no clause allowing increases, the salon can't unilaterally raise your rent. If there is a review clause, check it's being applied correctly. Consider negotiating, seeking advice, or exploring other salons.