Client Feedback Form

Simple 5-question post-appointment feedback form. Catches problems before they become negative reviews.

BeautyKiln Document Hub - Client Feedback Form - Free to use, no attribution required

What this is

A simple post-appointment feedback form for beauty and barbering clients. Five questions, takes under two minutes to fill in. Print on A5 or half-A4 and leave at your station, or send digitally after appointments.

Client Feedback

Thank you for visiting [YOUR BUSINESS NAME]. We would love to hear how your visit went. Your honest feedback helps us improve.

Date of visit: ___________________

Treatment received: ___________________

1. How would you rate your visit today?

(Please circle one)

Excellent / Good / OK / Poor

2. Was the salon or workspace clean and comfortable?

Yes / No

If no, please tell us what could be improved:

3. Did your practitioner explain the treatment clearly before starting?

Yes / No

4. Would you rebook with us?

Yes / No / Maybe

5. Is there anything we could improve?

Optional - your details

Only fill this in if you would like us to follow up with you about your feedback.

Name: ___________________

Email or phone: ___________________

Your feedback is confidential and used only to improve our service. We will not share your details or use them for marketing unless you ask us to.

Thank you for taking the time to share your thoughts.

[YOUR BUSINESS NAME]

How to use this template

Print this on A5 card or half a sheet of A4. Leave a small stack at your station or reception with a pen. Hand one to clients after their appointment, or pop one in a gift bag if you use them. For a digital version, recreate these five questions in Google Forms or Typeform and text or email the link to clients after their appointment. Review feedback weekly - look for patterns rather than reacting to individual comments. If someone leaves negative feedback with their contact details, follow up within 48 hours. Keep completed forms for at least 12 months as they can be useful evidence if a complaint escalates.