Payment Reminder - Friendly First Chase
A warm but clear first reminder for unpaid invoices, with payment details and a gentle nudge.
Use this when
- chasing unpaid invoices
- first payment reminder
- overdue treatment payments
- friendly debt follow-up
Free — we only ask for your email on first use.
Payment Reminder - Friendly First Chase
Disclaimer: This is a template - always read the linked guide first. BeautyKiln gives general information, not legal advice.
From: [YOUR NAME] Business: [YOUR BUSINESS NAME] Date: [DATE] To: [CLIENT NAME]
Dear [CLIENT NAME],
I hope you're well. I'm just dropping you a quick message about an outstanding payment that I don't think has come through yet.
Invoice details:
- Invoice number: [INVOICE NUMBER]
- Date issued: [INVOICE DATE]
- Amount due: £[AMOUNT]
- Due date: [DUE DATE]
- Service provided: [DESCRIPTION OF TREATMENT/SERVICE]
I know things get busy and payments can slip through the cracks - it happens to all of us. I just wanted to flag it in case it's been missed.
If you've already sent payment, please ignore this message and accept my apologies for the crossed wires. Sometimes bank transfers take a day or two to show up on my end.
If you haven't had a chance to pay yet, here are the ways you can settle up:
- Bank transfer: [YOUR BANK DETAILS OR "available on the invoice"]
- Card payment: [PAYMENT LINK / METHOD]
- Cash: At your next appointment
- Other: [ANY OTHER PAYMENT METHODS YOU ACCEPT]
If there's any issue with the invoice or if you'd like to discuss anything, please just let me know. I'm always happy to chat.
I'd really appreciate it if you could arrange payment within the next 7 days (by [DATE 7 DAYS FROM NOW]).
Thanks so much, and I look forward to seeing you at your next appointment.
Warm regards,
[YOUR NAME] [YOUR BUSINESS NAME] [YOUR PHONE NUMBER] [YOUR EMAIL ADDRESS]
Notes for you (delete before sending):
- Keep a copy of this message and note the date you sent it
- If you're sending by email, use a subject line like "Friendly reminder - Invoice [NUMBER]"
- If you don't hear back within 7 days, move to the firm second chase template
- Don't discuss this with other clients - keep it between you and the person who owes you
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